Under our warranty, we’ve got your back. This means that for
2 years from the date of purchase, we’ll take care of your product if any
damage to the material or the workmanship of the jewelry occurs.

We work with top manufacturers to create handcrafted,
responsibly sourced pieces that are made to last. We’re confident in the
quality of our product hence the 2-year coverage. This also means that the
warranty does not cover lost items, scratches that come with normal wear and
tear (like a bent ring or broken chain), improper use or storage of your
product, and any modification to your product done by a third party outside of dJems.

Please send us an email to contact@djems.net with the following details.

• Order number
• Name of the product
• Brief description of the damage and location of it
• Clear photos of the product (1 photo of the entire item and 1 close-up of the defect area)

Important

1. Items purchased through a third-party vendor (outside of dJems.com
and/or dJems stores or pop-ups) are not covered under dJems’s warranty. Please
reach out to the company the items were purchased from.

2. We do not recommend having our products worked on by
outside jewellers as this voids any potential for refund or replacement (should
a defect develop due to their work). This includes resizing or any type of
repair work.

3. Please note that in order for us to continue improving,
we may require any defective piece to be sent back to us for inspection and
quality auditing.

4. Promotional products may be excluded from our warranty
policy.